Mindtree is a leading digital transformation and technology services company that helps enterprises to get competitive advantages. The company enables the IT sector to move forward at the business speed and leverage technologies to encourage business innovation. Now the company has announced its expanded partnership with ServiceNow, which is a software company that helps companies to handle digital workflows. As a partner, Mindtree creates an industry-specific solution using a proactive IoT system that aids enterprises in turning data from IoT or internet of things infrastructure into some actionable workflows.
The company is planning to integrate design thinking, deep domain, AI, IoT, analytics, and Machine Learning of Mindtree NXT, which is Mindtree’s own IoT service line. With the potential of ServiceNow, enterprises in several industrial sectors like consumer goods and manufacturing will be able to efficiently use their IoT data to enhance smart operations and elevate decision-making power. Through the connection of digital workflows with IoT data, ServiceNow allows companies to understand the complete capabilities of their investments in IoT. It will aid in obtaining new business models and uplifting customer satisfaction.
With Mindtree’s actionable industry-specific insights, the solution will enable customers to resolve problems in their operations and enhance the connection between customer service, customers, and field service. The consumer goods and manufacturing sector is largely looking for making better utilization of the data created through different platforms and operational technology or OT. It means to work around information silos between operational technology and information technology. It is actually the lack of common tools or processes and the impotence for bringing data into one record unit.
Companies, with the help of the solution, can get greater visibility, minimize cost, mitigate risk, and use a single truth source for decision making. They can also benefit from data insights, advanced analytics, and simulation for improved analysis of value chains. The Vice President of ServiceNow at Mindtree, Alex Nicholas, said that the transformative capability of data would only be realized if it is used effectively. He further added that the siloed data and the disconnected systems could weaken the IoT programs, and the most out of these programs cannot be achieved. The potential of Mindtree, along with ServiceNow, will make their position well for helping companies to effectively manage infrastructure, provide enriched customer experience, and increase customer loyalty.
Currently, ServiceNow partner solutions have extended the capabilities of ServiceNow to provide services that are industry-specific and customized to the unique needs of digital transformation. The ServiceNow’s Vice President of Operation Products, Jonathan Sparks, said that across various industries, the businesses witnessed the requirement for digital workflows to provide enhanced operational efficiencies and better customer experiences. He also added that they are helping the industries to move beyond dashboards for automating issue resolutions through IoT after collaborating with Mindtree.
With the robust IoT, Machine Learning, and artificial intelligence potential of Mindtree and workflow of ServiceNow, the companies will make better decisions and perform smart operations while making them realize new outcomes of business through data insights.
For more information about the IoT solution of Mindtree and ServiceNow, visit the site.
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